Fraud Alerts

2/06/2013	There have been recent reports of fraudulent text messages from City State Bank stating your card has been deactivated and to call a specified phone# to reactivate. City State Bank would like to remind its customers that we will NEVER contact you by text, email, telephone, mail, etc. asking for private information. It is also important to realize that your account information at City State Bank has NOT been breached. Phishing scams are fraudulent ways of trying to obtain information from the customer. If you received one of these text messages and gave out personal information, please contact City State Bank immediately at 515-981-4234. As always, City State Bank will continuously help you to protect your accounts and identity.
2/1/2011	There have been recent reports of automated phone calls being received stating that your ATM/Debit card has been blocked because of suspicious activity and to return a call to reactivate the card. If you believe your account or identity information has been compromised please contact City State Bank at (515) 981-4234. City State Bank would like to remind its customers that we will never contact you by email, telephone, or text messaging asking for private information (account numbers, debit card numbers, etc. We will work continuously to help you protect your accounts and identity.
12/16/2010	City State Bank has been made aware of a wire fraud ring targeting the Des Moines and Cedar Rapids areas. The crime ring behind the fraud has now hit a total of three area banks for a total of over $2 million. An attempt was made at a Cedar Rapids area bank, but was unsuccessful. Details: 1. This fraud, for the time being, appears to target customers of higher net worth. 2. The individual(s) perpetrating the fraud have done enough research and/or phishing attempts to obtain most, if not all, pieces of information typically used by a bank to authenticate a customer. 3. In every instance, the customer’s telephone was forwarded, without their knowledge, to a disposable cell phone. When follow-up calls were placed by the banks to verify the customer’s request, bank representatives thought they were speaking to the customer, but were actually speaking to the individual perpetrating the fraud. In some cases, customers were even contacted by someone purporting to be from Qwest. 4. All of the fraudulent wires ultimately ended up in Hong Kong. This isn’t to say this pattern will continue; the perpetrators could change the final destination or other details at any time. If you have reason to believe you have been targeted by fraud of any nature, please contact City State Bank immediately at 515-981-4234. As always, City State Bank will continuously help you to protect your accounts and identity.