Committed to Our Communities

Phone Banking


To access Phone Bank 24, dial (515) 981-5418 in the Des Moines area OR toll free at (800) 991-4230.

 


INSTRUCTIONS FOR USE:

  • Call (515) 981-5418 to access the main menu.

  • The account information and funds transfer menu provides access to checking, savings, loan, and time deposit accounts, as well as the ability to transfer funds.

  • The checking and savings account menus provide information on your account balance, previous account activity, specific check information.

  • The loan account menu gives access to your loan balance, payment and advance history.

  • Zero (0) will transfer you to an operator during regular banking hours.

  • If you wish to end a session, just hang-up at anytime.

 


Telephone Banking Options 

MAIN MENU:

  • For Account Information, press 1

  • For Funds Transfer, press 2

  • For Lost Card, press 3

  • For Operator, press 0


ACCOUNT TYPE MENU:

  • For Checking, press 1

  • For Savings, press 2

  • For CD/IRA, press 3

  • For Loans, press 4

  • For Operator, press 0


CHECKING/SAVINGS ACCOUNT MENU:

  • For Withdrawal History, press 1

  • For Deposit History, press 2

  • For Funds Transfer, press 3

  • To Find Transaction, press 4

  • For More Options, press 5

  • For Operator, press 0


LOAN ACCOUNT MENU:

  • For Advance History, press 1

  • For Payment History, press 2

  • For More Options , press 3

  • For Operator, press 0